Effective Date: 06/10/25

At Sterling Energy Group Ltd, we are committed to protecting your privacy and ensuring your personal data is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, engage with our services, or access our Energy Management Portal.

1. Who We Are

Sterling Energy Group Ltd
Registered in England and Wales
Company Registration Number 16751420
92 the Ringway, Queniborough, LE7 3DL
Website: www.sterlingenergygroup.co.uk
Email: hello@sterlingenergygroup.co.uk

We act as a data controller for the purposes of data protection legislation.

2. What Information We Collect

We may collect and process the following types of personal data:

Contact Information: Name, email address, phone number, job title, company name
Business & Project Details: Site addresses, energy usage, supply types, meter details
Account Information: Login details and usage data from our Energy Management Portal
Technical Data: IP address, browser type, device type, pages visited, cookies
Communication Records: Emails, submitted forms, or service-related queries

We may collect this data directly from you, or from public records (e.g. Companies House) or authorised representatives.

3. How We Use Your Data

We process your data for the following purposes:

Responding to enquiries and providing quotations
Delivering our energy consultancy and connection services
Managing access to the Energy Management Portal
Performing invoice validation, data analysis, and carbon reporting
Comparing energy supplier quotes and arranging contracts on your behalf
Assisting with new utility connections (electricity, gas, water)
Monitoring and improving website and platform performance
Fulfilling legal and regulatory obligations

4. Our Legal Basis for Processing

Under UK GDPR, we process your personal data on one or more of the following legal bases:

Consent – e.g. when you submit an enquiry or opt in to communications
Contract – when processing is necessary for the performance of a service agreement
Legal obligation – where required for regulatory compliance
Legitimate interests – to improve our services, manage business operations, or pursue business development

You can withdraw consent at any time by contacting us at hello@sterlingenergygroup.co.uk.

5. Sharing Your Data

We only share your information where necessary to deliver our services. This may include sharing with:

Energy suppliers – to obtain and compare energy quotations tailored to your needs
Utility connection providers – to arrange infrastructure for gas, electricity, and water connections
Third-party platform providers – such as our Energy Management Portal technology partners
Professional service providers – including web hosting, analytics, CRM, or legal advisors

All third parties are required to handle your data securely and in compliance with UK data protection laws. We do not sell or rent your data to any third party.

6. Energy Management Portal

When you access or use our Energy Management Portal, we may collect:

Login credentials and usage logs
Uploaded or imported utility data
Site performance and activity history
Energy and carbon tracking information

This information is used to provide reporting, analytics, and optimisation tools as part of our contracted services. Access is restricted to authorised users only, and data is protected by industry-standard encryption and access controls.

7. Data Security and Storage

We take data security seriously and implement appropriate measures to protect your personal data, including:

Encrypted storage and secure servers
Password protection and role-based access control
Regular backups and system monitoring

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, and in accordance with legal and regulatory obligations.

8. Cookies and Tracking Technologies

Our website and portal use cookies to enhance your user experience, collect anonymised usage data, and enable website functionality. You can control cookie settings via your browser. For more details, please refer to our [Cookie Policy].

9. Your Data Protection Rights

You have the following rights under UK data protection law:

Access – Request a copy of the personal data we hold about you
Correction – Request correction of inaccurate or incomplete data
Erasure – Request deletion of your data where legally permitted
Restriction – Ask us to restrict how we process your data
Objection – Object to processing based on legitimate interests
Portability – Request your data in a machine-readable format
Withdraw Consent – Where consent is the legal basis, you may withdraw it at any time
Complain – Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise any of these rights, please contact us at hello@sterlingenergygroup.co.uk.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, regulation, or company practices. The latest version will always be available on our website with the “Effective Date” clearly stated.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we process your personal data, please contact:

Sterling Energy Group Ltd
92 The Ringway, Leicester LE7 3DL
Email: hello@sterlingenergygroup.co.uk
Phone: 07415 094 756

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